Delivery & Returns
Ultra Sport Products RETURNS POLICY
- Returns are free and easy for UK customers.
- You can return any item for a refund or exchange within 28 days of receiving your original order, as long as the item is in an ‘as new’ condition and returned with its original packaging.
- If you want to exchange for a different product, the price of the item must be the same as the price at which you bought the original product. We will send your replacement to the original delivery address.
- If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
- If you want a different item that is different to the price at which you brought the original product, then you’ll need to return the unwanted item for a full refund and then place a new order.
- We’ll refund the price you purchased your item at – this includes sale items.
- All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly preferably in the original packaging so that it can’t get damaged on the way back.
- In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
- When returning an item, we recommend you obtain proof of postage, or send the product using recorded delivery. All products returned must be sent to our returns address using the Freepost address:
Ultra Sport Products Returns, Unit 20 Bridgewater Close, Network 65 Business Park, Hapton, Burnley, BB11 5TE.
Ultra Sports Products
Please allow 7-10 days for the item to be received and processed.
- All returns must be sent with a completed returns form which can be downloaded here. Without this form we may not be able to process your return.
- We try our best to make sure that we process returns within 10 working days of receiving them.
If you’re entitled to a refund, we’ll refund you within 14 days from the day after we receive your products.
If dispatching an exchanged item we will email you to confirm when we dispatch your products. If you haven’t received your order within 14 days of the email, please tell us in writing and we will send you a refund. We’ll refund you using the same method that you used for payment, unless we agree on using a different method in advance.
What should I do if my refund or exchange is incorrect?
- We are very sorry if we’ve made a mistake with your refund. Please contact our Customer Service Team by emailing firstname.lastname@example.org and we will try and rectify it for you as soon as possible.
How do I get a new Returns note?
- Follow the instructions on the note, making sure you write down your order number. It’s really important that the note is completed properly as we will need the information to be able to process your return. Once it’s filled out, pop it into your parcel with your items that you’re returning.